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Forum Discussion

myhappyforever's avatar
myhappyforever
New member | Level 2
4 years ago

How long does Dropbox keep files for?

Once I've uploaded my files to DropBox, will they stay there forever, until I delete them manually? Or do they get deleted automatically at some point? Thank you.
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FAQ
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  • Mark's avatar
    Mark
    4 years ago

    It depends... if you keep the account active and regularly log in OR pay for it they, in theory, are there forever. If you dont then accounts are purged after 12 months of inactivity. 

     

    The other thing to be cautious of is that accounts which are over quota could have files removed to bring them under quota (as per T&C's) but thats not something that has happened yet. 

navid_j's avatar
navid_j
Explorer | Level 4

Hi @Mark, thank you for your answer 

I have an additional question, I really appreciate it if you would help me 

hypothetically I pay for a subscription and get more GBs for my storage and I upload my files and it goes over the quota and then I stop my payment and after 4 or 5 months I pay again and get a subscription plan with more storage than my data. does Dropbox keep my files forever?

I'm concerned about what you said about bringing accounts under quota, could you please give me a T&C link for it?

the reason why I'm asking is I've used Dropbox and it's great but I'm living in a country (Iran) where the USD price is flying and our national currency is worth nothing so I can't pay monthly because of the high USD price here

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi navid_j! I hope you don’t mind me jumping in. 

 

You can check this Help Center article for more info on Dropbox accounts closed due to inactivity.

 

Other than that, and just to be on the same page, would you like to know whether this could happen to your Dropbox account, if it’s been upgraded to a paid subscription in the meantime? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi navid_j, I'd be happy to explain it for you.

     

    So, if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files. 

     

    When you re-upgrade to a paid plan, you should be able to upload, and sync new content to the account.

     

    I hope this helps!

    • navid_j's avatar
      navid_j
      Explorer | Level 4
      2 years ago

      thank you so much @Megan for you help 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        navid_j wrote:

        thank you so much @Megan for you help 

        Just again to add to what Megan has said that while Dropbox has never deleted files yet the T&C's do permit it - so dont leave it too long, or, at least too long without logging in. 

  • navid_j's avatar
    navid_j
    Explorer | Level 4
    2 years ago

    Hi @Nancy

    oh not at all. thank you so much for your reply, it's a big help

    yes, I really appreciate if you would explain it to me.

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