We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
How long does Dropbox keep files for?
Once I've uploaded my files to DropBox, will they stay there forever, until I delete them manually? Or do they get deleted automatically at some point? Thank you.
It depends... if you keep the account active and regularly log in OR pay for it they, in theory, are there forever. If you dont then accounts are purged after 12 months of inactivity.
The other thing to be cautious of is that accounts which are over quota could have files removed to bring them under quota (as per T&C's) but thats not something that has happened yet.
Mark
Super User II
Super User IIIt depends... if you keep the account active and regularly log in OR pay for it they, in theory, are there forever. If you dont then accounts are purged after 12 months of inactivity.
The other thing to be cautious of is that accounts which are over quota could have files removed to bring them under quota (as per T&C's) but thats not something that has happened yet.
Hi @Mark, thank you for your answer
I have an additional question, I really appreciate it if you would help me
hypothetically I pay for a subscription and get more GBs for my storage and I upload my files and it goes over the quota and then I stop my payment and after 4 or 5 months I pay again and get a subscription plan with more storage than my data. does Dropbox keep my files forever?
I'm concerned about what you said about bringing accounts under quota, could you please give me a T&C link for it?
the reason why I'm asking is I've used Dropbox and it's great but I'm living in a country (Iran) where the USD price is flying and our national currency is worth nothing so I can't pay monthly because of the high USD price here
- Nancy
Dropbox Staff
Hi navid_j! I hope you don’t mind me jumping in.
You can check this Help Center article for more info on Dropbox accounts closed due to inactivity.
Other than that, and just to be on the same page, would you like to know whether this could happen to your Dropbox account, if it’s been upgraded to a paid subscription in the meantime?
- Megan
Hi navid_j, I'd be happy to explain it for you.
So, if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files.
When you re-upgrade to a paid plan, you should be able to upload, and sync new content to the account.
I hope this helps!
