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Forum Discussion

DIABLO25's avatar
DIABLO25
Explorer | Level 3
27 days ago

How do I retrieve my pictures and videos?

How do I retrieve my pics and Vids. Haven't logged into Dropbox in awhile went to get a Pic and all of my vids and pics from years are gone. How do I retrieve them.
Dropbox Basic
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II

How long ago is it since you logged in DIABLO25?

 

If its over 12 months I'm afraid the files are not recoverable after being removed for inactivity. 

DIABLO25's avatar
DIABLO25
Explorer | Level 3
27 days ago
I last logged in over the summer and when I did then they were there... before that it was over 3yrs and all my pics were there. For some reason this time all pics and vids are not there. What can I do to get them or were are they.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    27 days ago

    Hey DIABLO25, thanks for posting here! 

     

    Is it possible that you accidentally created a new account, under a different email address? 

     

    Can you check on your end, and let us know? 

     

    Keep us posted! 

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