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Forum Discussion
Help! Dropbox files completely gone after disconnecting from joint account
Hi, hoping someone can help. I recently linked my Dropbox to a client's account in order to more easily view/share files. I chose the option to merge my Dropbox with the client's, which meant that I ...
Mark
Super User II
Super User IIHi H_F92
Unfortunately your assumption at the very start was incorrect - when you merged into there Dropbox you did exactly that, you became part of the Business and they own your account. What you actually saw was your own folders, in their account, but not shared.
You need to ask the business to restore it via https://help.dropbox.com/account-access/restore-deleted-users and then ask them to remove you from the Team NOT delete it. There is a very short time window where this can happen so you need to get them to do it quickly.
Where are the files linked to that account that has been disconnected? I can see how to restore deleted user files, but there is no option to restore the disconnected user? Where are their personal files that were in the dropbox before they were disconnected? How do they access or how can i restore them so that they can copy them and remove them?
- Jay
Dropbox Staff
Hi Pam Kenyon, if you want to restore a deleted member from the Dropbox Business team, if you're the team admin, and it's within 7 days of the deletion, you can follow these steps to recover their account.
Afterwards, you can convert their account to a personal account away from the team.
The member isn't showing as deleted, they are showing as disconnected and so there is no option to restore. If the member was transferred to a personal account will there files all show there?
