You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BBarkalow's avatar
BBarkalow
Helpful | Level 5
2 years ago

Full Text Search Not Working on Business Advanced (Trial)

We're evaluating the Business version, and are unable to search across files for text content.  Unless the file was created using the mobile scan app (Android), text within the files is not being ret...
dropbox business
File access
Mobile
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi BBarkalow,

     

    Full text search is available on business advanced plans (including trials), but needs to be enabled via your admin console. You can read more here: https://blog.dropbox.com/topics/product/search-images-text-ocr

     

    If this still isn't working for you or you need further assistance, reply to this message and I can see what else we can do for you.

     

    Best,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi BBarkalow, thanks for bringing this to our attention.

 

Could you try using incognito/private browsing mode without any extensions running?

 

This will help me to assist further!

BBarkalow's avatar
BBarkalow
Helpful | Level 5
2 years ago

I tried that for Firefox and Edge, but no change in behavior.  Both browsers are on current release levels.

 

Is there an incognito mode for the Android app?  That doesn't return searches with matching file contents either.

  • BBarkalow's avatar
    BBarkalow
    Helpful | Level 5
    2 years ago

    Hi - any updates on this, or is it simply not supported?  It's an essential requirement for my company, so if it doesn't work - or there isn't a statement for when it will - it's a deal-breaker and we'll spend more with a competitor's product.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi BBarkalow,

       

      Full text search is available on business advanced plans (including trials), but needs to be enabled via your admin console. You can read more here: https://blog.dropbox.com/topics/product/search-images-text-ocr

       

      If this still isn't working for you or you need further assistance, reply to this message and I can see what else we can do for you.

       

      Best,

      Ben

      • BBarkalow's avatar
        BBarkalow
        Helpful | Level 5
        2 years ago

        Thank you BenDBX !  That worked.

         

        I'm surprised that it's a beta feature (still - the referenced article is from 2020 after all), but as long as it works I'm happy.

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