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Forum Discussion
Files have disappeared from several folders
I have just discovered that all of the files in several of my Dropbox folders have completely disappeared. There is no way that I could have accidentally deleted them as this would have involved ...
Hi IH81, sorry to hear about this!
As a first step, I'd suggest that you have a closer look into this thread, which can give you an insight as to what might have happened, and caused these deletions.
With that being said, can you clarify the type of plan you're currently using?
I'm not sure these files can be recovered, since they date back on February, but depending on your plan, I'd personally suggest that you contact our Support team, and ask them to take a look and see what and if they can recover some of the content.
I hope this clarifies!
Walter
Dropbox Staff
Dropbox StaffHey Angela V.8 - sorry to jump in here, but when is the last time you remember seeing those missing files on the website?
Do you see any signs of them in your deleted files page or the events page perhaps?
Nothing in deleted files or events. Like I said, it's like they never existed. Both folders were not frequently used, and one was synced with my desktop, while the other never was. The synced folder was accessed in January for sure, and the unsynced folder was accessed in late November when I removed the shared user access. I noticed that one was missing in late January.
