We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

IH81's avatar
IH81
Explorer | Level 4
2 years ago

Files have disappeared from several folders

I have just discovered that all of the files in several of my Dropbox folders have completely disappeared.   There is no way that I could have accidentally deleted them as this would have involved ...
  • Megan's avatar
    2 years ago

    Hi IH81, sorry to hear about this! 

     

    As a first step, I'd suggest that you have a closer look into this thread, which can give you an insight as to what might have happened, and caused these deletions. 

     

    With that being said, can you clarify the type of plan you're currently using? 

     

    I'm not sure these files can be recovered, since they date back on February, but depending on your plan, I'd personally suggest that you contact our Support team, and ask them to take a look and see what and if they can recover some of the content. 

     

    I hope this clarifies!