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pkarns's avatar
pkarns
Explorer | Level 4
2 years ago

File recovery from 2021. Is this possible?

I have no idea if this is the correct location for this, but I just discovered that some crucial files from 2021 apparently never made a transfer. How much redundancy is built into Dropbox's storage? Is it enough that these files may be recoverable?

Delete
Restore
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi pkarns 

     

    Unfortunately, you've no chance of recovery. 

     

    The longest recovery window is 180 days which is only if you are a paid user at time of deletion. If you were/are a free user at deletion point it is 30 days. 

    • pkarns's avatar
      pkarns
      Explorer | Level 4
      2 years ago
      I had a business account and was hoping that there might be additional redundancy. Oh well…
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        pkarns wrote:
        I had a business account and was hoping that there might be additional redundancy. Oh well…

        Once you stop paying keeping things is just expensive 😞 

         

        Even on the highest business plan I believe you could at the time only get 365 day of recovery. Its now less though

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