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Forum Discussion

d k's avatar
d k
Explorer | Level 4
4 years ago

error uploading images to drobox paper

  dropbox-paper is very helpful for me! but now its making problems', its not uploading true images. here is a screen shot:   
Dropbox Paper
Edit
Sync
upload
  • Jay's avatar
    Jay
    4 years ago
    It's possible that this could be the cause of what you're experiencing.

    Unless you get access to a stable WiFi connection, I'd recommend uploading to your Dropbox account directly and then adding the files to your Paper doc from there.
Stefanwork's avatar
Stefanwork
Explorer | Level 4
3 years ago

I am unable to insert any image on a Dropbox Paper page and have it remain visible for more an a second before it disappears and is replaced with the message, "Couldn't load preview". To keep things simple, I tried this using a small (164 KB) JPEG headshot of myself. I can reproduce this. 

 

Details: 

  • macOS 12.5.1
  • Browsers tested: Safari, Chrome, Firefox, Brave
  • Cache cleared
  • Signed in to Dropbox either with my work account (Okta authentication) or personal account (basic 2-factor authentication)
  • Not on VPN

What happens: After I use the Insert Image button on the task bar, I navigate to the JPEG (in my regular Downloads folder, which is not synced to Dropbox) and select it. It appears for a second (top screen shot) and then disappears and is replaced with an error message (bottom screen shot). This happens with JPEGs and PNGs. When I click the link in that error message box, the image downloads — so it's being stored somewhere on Dropbox.

 

Curious side note: My image file has no spaces in the filename, but if I do put a space in the filename and try this, clicking that link in the error message does not download the image; instead, the following XML code appears:

 

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>B2Y5NWC20CMTEFSF</RequestId>
<HostId>krirxYrehece/KsbOTczmE5h3BnY7QhrdIem5xJfY0mBPN2QslNYQDMMKGCnNPeE4CvQ9eszTJ8=</HostId>
</Error>

 

Not being able to add any image to my Dropbox Paper pages is proving to be a huge disappointment. 

 

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