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Forum Discussion
katrinarobertson216
15 hours agoNew member | Level 1
Entire folders vanished from my account
I had folders titled "old pictures" and "old videos." I had them only online and did not synch them with my devices, so they would not take up space. I went online to find a particular picture that w...
Mark
11 hours agoSuper User II
katrinarobertson216 wrote:Are there zero options to get the folders back now, and I just have to mourn the loss of decades of family pictures and videos?
If its over 30 days, no, they are not recoverable I'm afraid.
Do you not have other backups in place? People should always use multiple backup methods for files.
In terms of the files themselves, have you searched for a name? Often people move directories by accident.
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