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katrinarobertson216's avatar
katrinarobertson216
New member | Level 1
2 months ago

Entire folders vanished from my account

I had folders titled "old pictures" and "old videos." I had them only online and did not synch them with my devices, so they would not take up space. I went online to find a particular picture that w...
Delete
File access
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sorry to hear about this, katrinarobertson216.

Can you check your events page to see if you have any events related to those folders?

Also, were they shared or non-shared folders?

If they were shared, make sure to check this page as well.

Let me know what you find.

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