We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Marc0_'s avatar
Marc0_
Explorer | Level 4
8 months ago

Dropbox wiped out my recent Documents, after reinstalling the app on my Windows computer

So a while back I installed Dropbox for my PC, I ended up deleting it (I deleted the dropbox thing under Downloads; I'm on Windows by the way), and I didn't realize it stopped syncing to my PC all th...
Computer Backup
Delete
Desktop
Dropbox Backup
Windows
Marc0_'s avatar
Marc0_
Explorer | Level 4

Hey,

 

So the previous Documents files are in my backups page online.

 

I believe I enabled computer backup on my desktop, yeah.

Marc0_'s avatar
Marc0_
Explorer | Level 4
8 months ago

Nancy hello?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Marc0_, sorry to jump in here.

     

    Do you wish to continue using the Dropbox application?

     

    If you don't, and all you want to do is access your Documents files, if you can see them in your backups page, you can simply download them from there and place them in your Documents folder for easy access.

    • Marc0_'s avatar
      Marc0_
      Explorer | Level 4
      8 months ago

      At this point, I only want my old Documents files back, even if it means using/not using Dropbox. I looked on the backups page, and I can't find my files. The files that are on my backups page are some that I uploaded many months ago.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi again, Marc0_. Do you remember any of the names of the original files you had in the Documents folder on your computer? 

         

        If yes, I’d like you to perform a search on your device and see if they can be found somewhere else on your hard drive. Please also make sure to check the Recycle bin of your computer.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!