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RobLatour's avatar
RobLatour
Helpful | Level 6
4 years ago

Dropbox not syncing - as of about 2 days ago

My dropbox folder on my Windows 10 (v20H2) PC has stopped syncing.   I think perhaps it was because I ran an automated upgrade to the Dropbox software yesterday and perhaps something went wrong - b...
Delete
Desktop
Sync
  • RobLatour's avatar
    RobLatour
    4 years ago

    It seems to be back working again.  But only after I disconnected my IFTTT applet and then connected that same IFTTT applet again.

Ravi S.'s avatar
Ravi S.
New member | Level 2

I'm pretty sure the dropbox desktop app version 115.3.529 caused these issues. I've also got a strong feeling dropbox will not admit that. I've had the same issue of not syncing suddenly for about the last week, on two different machines. I ran through all the various steps recommended and it was still stuck indexing the same 500k+ files for multiple days. Wasted multiple hours on multiple days when I should have been getting actual work accomplished. Instead I was installing, uninstalling, rebooting, unlinking, relinking, cleaning uninstalling etc etc. Requested support via a ticket (that as a business customer I should have gotten a response to within 12 hours and still haven't heard back)

Today one of my machines auto udpated to version 115.3.533 (no other changes on my side) and suddenly the number of files being indexed is actually reducing. It's not completely finished yet... but fingers crossed.

 

Anyway... seems like dropbox released a buggy version and broke their app from doing the very fundemental thing that it's supposed to do. Then quietly (may have) released a fix.

 

 

 

lc54's avatar
lc54
Helpful | Level 6
3 years ago

Same thing happening to me today. I installed, re-installed, etc. etc.   Nothing.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi lc54, I'd be happy to help! 

     

    Can you clarify if the app launches at all? Does it crash immediately when you try to open it, and if so, do you see any error messages?

     

    Let me know more! 

    • lc54's avatar
      lc54
      Helpful | Level 6
      3 years ago

      I recently uninstalled then reinstalled Dropbox. Now I'm backing some things up.  Last time I looked, though, the Dropbox folder on my PC does not contain what is in Dropbox on-line.  Once the backup is complete, I'll attempt to sync (again)!  I'll let you know if I have any luck.

       

      Thanks for replying.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi lc54, keep us updated with any details!

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