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aisb's avatar
aisb
Helpful | Level 7
3 years ago

Dropbox no longer overwriting files

A few days ago, Dropbox stopped overwriting files when I edit and re-save them. Now, every time I edit one of my files on iPad and save to Dropbox, it creates a new file ending in (1). It used to sim...
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aisb's avatar
aisb
Helpful | Level 7

Megan it's fixed now but I don't really care - I've moved to another service because of how I was treated.

 

It's been almost a year since I first raised this issue and in that time no one at Dropbox has been able to  acknowledge that this was broken. I've got an email chain of 60 emails and so many videos i had to make of me doing the same thing over and over while Dropbox staff gaslit me. It took months, then the person I was speaking to disappeared. How will Dropbox rectify this?

 

Why was I told it was working when it wasn't?

 

And why is there no way to escalate a complaint? Or get a refund for the product while it was broken? Why can't the  developers test their own product? 

c4l1n's avatar
c4l1n
Helpful | Level 6
2 years ago

Dear Megan, of course you can sent me a mail. So, I will need to go through everything aisb mentioned here? Let's not waste our time, please. Let's be practical, OK? Thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi c4l1n, before we continue via email, which which file types are you experiencing this issue with?

  • c4l1n's avatar
    c4l1n
    Helpful | Level 6
    2 years ago

    pdf

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey c4l1n, thanks for your reply.

     

    Since it's been a while since the last time you were having this issue, can you please confirm that you have since updated your Dropbox app to the latest version (338.2.2)? 

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