You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Picky1's avatar
Picky1
Explorer | Level 4
5 years ago

Dropbox has disappeared from Windows File Explorer

Running Windows 10 home edition version 2004. Dropbox always used to appear in the File Explorer alongside my PC, Google Drive and One Drive. It has now disappeared and can only be accessed by clicki...
desktop
Organize
sort
Windows
  • Daphne's avatar
    Daphne
    5 years ago

    Hey there Picky1!

     

    It looks like you have the navigation panel disabled, where you would see your quick access options.

     

    When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click.

     

    Then make sure the menu option has the option "Navigation pane" ticked. That should allow you to see your quick access options.

     

    Let me know if that does the trick!

Picky1's avatar
Picky1
Explorer | Level 4

I can confirm that my account has administrator privileges. I presume from your comments, that I should be able to see Dropbox when I open File explorer if i've pinned it to quick access, and that there is something wrong with what i'm seeing at the moment?

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey there Picky1!

 

It looks like you have the navigation panel disabled, where you would see your quick access options.

 

When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click.

 

Then make sure the menu option has the option "Navigation pane" ticked. That should allow you to see your quick access options.

 

Let me know if that does the trick!

  • Picky1's avatar
    Picky1
    Explorer | Level 4
    5 years ago

    OMG Daphne. I feel a bit of a fool but that is the fix. I'm not sure how it was turned off in the first place, but i'm pleased you spotted the error. Thanks!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    I'm glad to hear that worked Picky1!

     

    I'm just a post away if you need anything else. 😁

     

    Hope you have a wonderful rest of your week!

  • TasM's avatar
    TasM
    New member | Level 2
    5 years ago

    Hi,

     

    I had a similar issue and fixed it by

    - opening DROPBOX PREFERNCES

    - SYNC tab

    - SELECTIVE SYNC

    - untick all the folders that don't appear in Windows Explorer, select UPDATE

    - re-open SELECTIVE SYNC and re-tick the folders and select UPDATE

    - the files should appear in Windows Explorer

     

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!