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Picky1's avatar
Picky1
Explorer | Level 4
5 years ago

Dropbox has disappeared from Windows File Explorer

Running Windows 10 home edition version 2004. Dropbox always used to appear in the File Explorer alongside my PC, Google Drive and One Drive. It has now disappeared and can only be accessed by clicki...
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  • Daphne's avatar
    Daphne
    5 years ago

    Hey there Picky1!

     

    It looks like you have the navigation panel disabled, where you would see your quick access options.

     

    When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click.

     

    Then make sure the menu option has the option "Navigation pane" ticked. That should allow you to see your quick access options.

     

    Let me know if that does the trick!

Picky1's avatar
Picky1
Explorer | Level 4

Hi. Thanks for your reply. 

 

1. I can't remember, but it may have been, though I have tried to add it since it has changed following a Microsoft update, and the 'pin to quick access' button is greyed out

2. I am running 106.4.36.8

3. no

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Picky1; how are you today?

 

I'm not quite sure what could be causing your Dropbox folder to not show up there since the app is running on your machine; have you perhaps tried to re-install the desktop app recently? 

 

Also, could you send us a screenshot of the greyed out button you mentioned? 

 

Thanks! 

  • Picky1's avatar
    Picky1
    Explorer | Level 4
    5 years ago

    The first pic is the first window that appears when I click File Explorer. Has got hardly any of the folders listed, and no matter how I try to unpin it, it still has '3D Objects' which is of no use to me.

    The second one is after navigating through the C drive via users to get to a list which has most of my folders in including Dropbox. But highlighting the Dropbox folder and trying to click 'pin to quick access' has no effect. 

     

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the additional information and screenshots, Picky1. 

       

      Although I can't provide much input for "3D Objects", since you're also having trouble unpinning it from your File Explorer, could you let me know if you have admin permissions?

       

      Keep us posted!

      • Picky1's avatar
        Picky1
        Explorer | Level 4
        5 years ago

        I can confirm that my account has administrator privileges. I presume from your comments, that I should be able to see Dropbox when I open File explorer if i've pinned it to quick access, and that there is something wrong with what i'm seeing at the moment?

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