We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Picky1's avatar
Picky1
Explorer | Level 4
5 years ago

Dropbox has disappeared from Windows File Explorer

Running Windows 10 home edition version 2004. Dropbox always used to appear in the File Explorer alongside my PC, Google Drive and One Drive. It has now disappeared and can only be accessed by clicki...
Desktop
Organise
Sort and Preview
Windows
  • Daphne's avatar
    Daphne
    5 years ago

    Hey there Picky1!

     

    It looks like you have the navigation panel disabled, where you would see your quick access options.

     

    When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click.

     

    Then make sure the menu option has the option "Navigation pane" ticked. That should allow you to see your quick access options.

     

    Let me know if that does the trick!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi there Picky1, I'd be happy to help look into this with you. 

 

I'll just need a few more details, such as:

  • Do you remember seeing the Dropbox folder as part of your quick access list?
  • Are you running the latest version of the desktop app?
  • Do you have any pending updates on your computer?

Let me know what you find, cheers!

Picky1's avatar
Picky1
Explorer | Level 4
5 years ago

Hi. Thanks for your reply. 

 

1. I can't remember, but it may have been, though I have tried to add it since it has changed following a Microsoft update, and the 'pin to quick access' button is greyed out

2. I am running 106.4.36.8

3. no

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Picky1; how are you today?

     

    I'm not quite sure what could be causing your Dropbox folder to not show up there since the app is running on your machine; have you perhaps tried to re-install the desktop app recently? 

     

    Also, could you send us a screenshot of the greyed out button you mentioned? 

     

    Thanks! 

    • Picky1's avatar
      Picky1
      Explorer | Level 4
      5 years ago

      The first pic is the first window that appears when I click File Explorer. Has got hardly any of the folders listed, and no matter how I try to unpin it, it still has '3D Objects' which is of no use to me.

      The second one is after navigating through the C drive via users to get to a list which has most of my folders in including Dropbox. But highlighting the Dropbox folder and trying to click 'pin to quick access' has no effect. 

       

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the additional information and screenshots, Picky1. 

         

        Although I can't provide much input for "3D Objects", since you're also having trouble unpinning it from your File Explorer, could you let me know if you have admin permissions?

         

        Keep us posted!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!