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ClareBear89's avatar
ClareBear89
Helpful | Level 5
7 years ago

Dropbox appears to save, but file is missing

I'm having trouble with saving a few files to Dropbox. It's installed on my PC. I create the file and save it in my Dropbox file, as I have done for the last few years I've used Dropbox.    When I ...
Delete
Desktop
Microsoft Office
Restore
Sync
  • ClareBear89's avatar
    ClareBear89
    7 years ago

    I closed the Dropbox application, restarted the computer, and everything seems to be working normally. I created and saved a new file to dropbox, and it saved appropriately with no phantom folders being created anywhere else. So I guess the problem is solved (Thank you!!!), but I just wish I knew what caused the problem in the first place!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Clare, if the files are saving in the Dropbox folder on your PC, but they’re not appearing online, then it means that the desktop app isn’t syncing.
 
Could you confirm the version of the Dropbox desktop application you're running? 
 
You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. It should say something like 53.4. 
 
Also, does it state ‘syncing’, ‘up to date’ or any other messages?
 
Keep me posted!
ClareBear89's avatar
ClareBear89
Helpful | Level 5
7 years ago

Hi Jay,

 

This is the confusing part. I can't see the files on my PC either. I can't reopen the file unless I right click on Word or PowerPoint and open a recent file. But I can't find the file listed anywhere on my PC, even though it's somehow saved. The version I'm using is 53.4.67. 

 

What's also weird is that I can copy and paste into Dropbox on my computer. I just can't save directly from an Office program. 

 

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