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Forum Discussion
Deleted folders keep reappearing. What can I do?
I had this problem and putting a file in the folder did not resolve it, it immediately re-created the folder after I deleted it from the Finder (Mac 10.13.3). What did work was to choose Pause Syncin...
Many thanks to the Dropbox team - especially Walter for helping me resolve this issue. In my case one fo the 9 sharers of a top level folder was adding back a multi layered sub folder, containing no files, each time the administrator attempted to delete it. All sharers told me that they had attempted to delete the reappearing folder........drilling down by the DB team revealed the culprit who hadnt actually made an attempt to delete but merely said he had! Deletion done and all fixed.....woohoo, champagne celebration! but....
How do you fault find without using the DB team in this case? Two options: make use of Event History and Version History. Using event history showed where I had attempted to delete the folder but did not show who added it back. Version history would not have worked as it only applies to actual files and not folders (this folder structure contained no files). I would suggest adding in a file, delete the folder structure, if it all reappears then check the version history of the individual file - it should show you deleting it and then should reveal who is adding it back. Note the use of "should"! What seems clear is that there are numerous ways that this "reappearing ghost" problem can be solved. Perhaps DB could set up a really detailed help page, that can be easily found, that covers all the myriad permutations of this challenging problem.
Once again - big thank you to the DB team for their prompt and detailed assistance. GuyM
Norah
Dropbox Staff
Dropbox StaffI have repeatedly tried deleting via the computer ever since this issued appeared almost a year ago but to no avail. There are 2 other users on the local network each of whom has tried to delete as well. The overseas sharers have also tried and nothing has worked.
I have emailed as suggested and look forward to some help. All the best and have a great weekend!
I have emailed as suggested and look forward to some help. All the best and have a great weekend!
- Norah
Many thanks to the Dropbox team - especially Walter for helping me resolve this issue. In my case one fo the 9 sharers of a top level folder was adding back a multi layered sub folder, containing no files, each time the administrator attempted to delete it. All sharers told me that they had attempted to delete the reappearing folder........drilling down by the DB team revealed the culprit who hadnt actually made an attempt to delete but merely said he had! Deletion done and all fixed.....woohoo, champagne celebration! but....
How do you fault find without using the DB team in this case? Two options: make use of Event History and Version History. Using event history showed where I had attempted to delete the folder but did not show who added it back. Version history would not have worked as it only applies to actual files and not folders (this folder structure contained no files). I would suggest adding in a file, delete the folder structure, if it all reappears then check the version history of the individual file - it should show you deleting it and then should reveal who is adding it back. Note the use of "should"! What seems clear is that there are numerous ways that this "reappearing ghost" problem can be solved. Perhaps DB could set up a really detailed help page, that can be easily found, that covers all the myriad permutations of this challenging problem.
Once again - big thank you to the DB team for their prompt and detailed assistance. GuyM
- Walter
Thank you for your kind reply Guy - I am glad we could figure this out together.
In any case, I wanted you to know that I have gathered all of your feedback in regards to this issue and I will be passing them along to our dev team for consideration - thank you for that!
Once again I am happy we sorted this out and note that you can always reach out to us on any of our official support channels with any questions you might have. We'll be glad to assist in any possible way.
Have a lovely day!
