We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

ChixdotDiego's avatar
ChixdotDiego
New member | Level 2
2 years ago

Deleted files

I have important documents and files in my Dropbox and someone has logged into my Dropbox and email (I’m stupid and have them linked via gmail so they had access to both) and all my files were deleted without my knowledge. Is there a way someone can help me get them back, they’re not appearing in my recently deleted files.

Delete
Restore
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey ChixdotDiego, sorry to hear about this.

     

    Do you happen to see any of your missing files in your events page?

     

    If not and they were somehow permanently deleted, I'm afraid we won't be able to help much with restoring them.

     

    I hope this information helps!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!