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Forum Discussion

deleteme2's avatar
deleteme2
New member | Level 2
31 days ago

Cannot delete account, when I try to delete the account it just download a file called post_delete.

Anyone know what to do?
Account Access
Delete
eokeef's avatar
eokeef
New member | Level 1

I'm experiencing the same issue across safari and chrome. Any suggestions?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Hey eokeef, sorry to hear about that! 

Would you mind trying through an incognito tab too? Also, do you use a free, Basic account? 

If the incognito doesn't work, I'd be happy to reach out via email, in order for us to have a closer look into this.

Let me know more! 

  • lolllo's avatar
    lolllo
    New member | Level 1
    4 days ago

    hi, im experiencing the same issue. i tried everything: safari, chrome, incognito mode in both.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 days ago

      Thanks for your nudge here, lolllo.

      Would you mind sending us a screenshot of this file that's getting downloaded when you try to delete your account?

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