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Forum Discussion

deleteme2's avatar
deleteme2
New member | Level 2
31 days ago

Cannot delete account, when I try to delete the account it just download a file called post_delete.

Anyone know what to do?
Account Access
Delete
eokeef's avatar
eokeef
New member | Level 1
7 days ago

I'm experiencing the same issue across safari and chrome. Any suggestions?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 days ago

    Hey eokeef, sorry to hear about that! 

    Would you mind trying through an incognito tab too? Also, do you use a free, Basic account? 

    If the incognito doesn't work, I'd be happy to reach out via email, in order for us to have a closer look into this.

    Let me know more! 

    • lolllo's avatar
      lolllo
      New member | Level 1
      4 days ago

      hi, im experiencing the same issue. i tried everything: safari, chrome, incognito mode in both.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        Thanks for your nudge here, lolllo.

        Would you mind sending us a screenshot of this file that's getting downloaded when you try to delete your account?

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