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I didn't subscribe for a Dropbox plan, but I'm getting billed and I can't delete my account.
I didn't sign up for Dropbox yet I continue to get billed. Trying to delete my account with no success. How in the world do I speak to a live person?
1 Reply
- Rich
Super User II
I didn't sign up for Dropbox yet I continue to get billed. Trying to delete my account with no success.
Do you actually have access to the account? You can sign into it? If so, what does it show on your Plan page? If it shows Basic, then that's a free account and there's no subscription to cancel on that account. You would be able to delete it from the bottom of your Account page.
Also, if it is a Basic account, you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're paying for. If you recognize it, try to sign in (reset the password if needed) and try to cancel it.
Otherwise, you'll need to contact Dropbox Support directly.
How in the world do I speak to a live person?
Phone support is only available to the team admin on a paid Business account. All others can open a ticket with Support.
To open a ticket, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
