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Annafi's avatar
Annafi
New member | Level 2
6 months ago

Accidentally Deleted Account and Data - Need Help Restoring

Hi Dropbox Community, I accidentally deleted my account associated with the email address [removed per Community Guidelines], along with all the data stored in it. These files are very important to...
Account Access
Restore
Security
arnoldmatt's avatar
arnoldmatt
Explorer | Level 3

Hi Annafi, unfortunately Dropbox can't recover deleted accounts, but let me know if you need help with recovering any files within the 30-day window!

Annafi's avatar
Annafi
New member | Level 2
6 months ago

Hello, 

While losing the account is not too severe, the documents are extremely important. Is there a way to recover them? I deleted the account today, and the other linked profiles still have access to the folders, but unfortunately, all the documents from the folders are gone. 

Thank you. 
Anna [removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Sorry for jumping in, Annafi. Since restoring the deleted documents would require access to the Dropbox account in question, I’m afraid there’s not much that can be done in this case. 

     

    If you deleted your Dropbox account, then it’s not possible to restore it or any of the files/folders that were located within it.

     

    Feel free to check your computer(s) though, in case you had the Dropbox desktop app installed. If your files were synced there, then you may be able to access them from your local Dropbox folder.

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