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Forum Discussion
Accidentally deleted account after canceling Business trial.
Hi,
I signed up for a trial version of the Business Plan, then I found that my personal account was accidentally deleted when I canceled the trial. Now I can't get it back, and it's telling me I ha...
Hi Megan,
I started the team account on my end, and this was for the Business plan. I deleted it by accident, and I admit I had no idea how to downgrade it back to my personal account. Any help in recovering it is much appreciated. Thank you so much for your assistance on this!
Chris
I started the team account on my end, and this was for the Business plan. I deleted it by accident, and I admit I had no idea how to downgrade it back to my personal account. Any help in recovering it is much appreciated. Thank you so much for your assistance on this!
Chris
Hannah
Dropbox Staff
Dropbox StaffHey filmwritr4, I hope it's okay for me to jump in here.
Before you opted in for the Business trial, was your individual account a paid one or a free Basic one?
- It was a paid one ($19.99 a month for 3 TB).
- Nancy
Hey filmwritr4! I suggest you contact our support team at this point, so that they can have a look (since they have account visibility on their end). Here are the steps on how to do this.
Feel free to send us your ticket number here afterwards.
- Thank you! Ticket number is #24229965
