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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey VIVIAN5, welcome to our Community!

How large are the folders you're trying to download? Would they be more than 20 GB in size or have more than 10.000 files in them?

If they're smaller than that, can you try again using a different browser, or an incognito window, to see if it works?

Let me know what you find.
VIVIAN5's avatar
VIVIAN5
Explorer | Level 4
3 years ago

Unfortunately the problem happens with small zip files.  I’m able to work around it by using Safari instead of chrome and go to finder tab to copy folders to lap top. But, this is frustrating since I was able to download Dropbox zip files before in chrome.  Could it be the utility app?

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