Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Jerfle's avatar
Jerfle
New member | Level 2
8 years ago

Why do videos uploaded to Dropbox from iPhone X only play audio on a desktop?

All videos from iPhone X have sound but the video image is missing when downloaded to my PC running Windows 10.  The videos were shot on multiple video apps with the same result.   The result is the ...
Download
Mobile
sort
sync
  • Jerfle's avatar
    Jerfle
    8 years ago

    I was able to resolve the issue by changing the format that my iPhone X saves video.   With iOS 11, Apple launched a new compression format - HEIF/HEVC.   Only the newer Apple hardware is compatible with the new compression which may save up to 50% of space, ie even though ios 11 is running on a 6s, it would not use the new compression software.   

     

    To change the format that your iphone X saves video ... 

     

    Settings --> Camera --> Formats --> Most Compatible  

     

    With this setting you won't be able to shoot larger formats like 4K on your phone, but it will be compatible with the Dropbox app on a Windows Computer.  

Jerfle's avatar
Jerfle
New member | Level 2

I was able to resolve the issue by changing the format that my iPhone X saves video.   With iOS 11, Apple launched a new compression format - HEIF/HEVC.   Only the newer Apple hardware is compatible with the new compression which may save up to 50% of space, ie even though ios 11 is running on a 6s, it would not use the new compression software.   

 

To change the format that your iphone X saves video ... 

 

Settings --> Camera --> Formats --> Most Compatible  

 

With this setting you won't be able to shoot larger formats like 4K on your phone, but it will be compatible with the Dropbox app on a Windows Computer.  

GeologyMule's avatar
GeologyMule
Explorer | Level 4
8 years ago

That seemed to fix it. Thank you very much.

 

[This thread is now closed. If you have a similar or new question, you can ask here]

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!