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Jamie S.7's avatar
Jamie S.7
New member | Level 1
10 years ago
Solved

Why can't I open password protected Word documents stored in my Dropbox account?

I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today...
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  • Nancy's avatar
    Nancy
    3 years ago

    Hey debattwg, I hope you’re doing well. 

     

    In general, only admins of a Business team can create, rename, or delete a team folder via the Content tab of their Admin Console. You can also read more details about this here and here. 

     

    So, you can definitely have another person on your team manage them, but you’ll need to make them an admin first. 

     

    Hope this clarifies things a bit, but you can let me know if you’ve got any further questions.

Terry M B.'s avatar
Terry M B.
New member | Level 1
9 years ago
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I see that the comments above are from over a year ago, but I am still encountering the problem now. I wanted to use dropbox for work but since I get sent password protected files as a matter of routine this means Dropbox is not an option. Surely Dropbox should have the ability to come up with a proper solution as the 'work around' is just ridiculous.

 

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I have never had any trouble opening it in the past, but I tried opening it today...","body@stringLength":"472","rawBody":"

I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today and Word Online comes up with a message \"Sorry, Word Online can't open this document for editing because it is protected by a password. To edit this document, please open it in Microsoft Word.\" I'm trying to do that, but there is no option to open it in Word. Help?

","kudosSumWeight":5,"postTime":"2015-05-05T22:13:46.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Preview","text":"Preview","time":"2021-05-20T01:14:09.772-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108172_5"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":48570},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":"Can't open password protected Word files | Dropbox Community","seoDescription":"Password protected files, including Word docs, can be stored in your Dropbox account for safekeeping, and accessed when you need them. Learn more.","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today and Word Online comes up with a message \"Sorry, Word Online can't open this document for editing because it is protected by a password. To edit this document, please open it in Microsoft Word.\" I'm trying to do that, but there is no option to open it in Word. Help?

"},"Conversation:conversation:108172":{"__typename":"Conversation","id":"conversation:108172","solved":true,"topic":{"__ref":"ForumTopicMessage:message:108172"},"lastPostingActivityTime":"2022-07-27T14:39:25.152-07:00","lastPostTime":"2017-12-18T14:55:32.321-08:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:108172":{"__typename":"ModerationData","id":"moderation_data:108172","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:108172_5":{"__typename":"Revision","id":"revision:108172_5","lastEditTime":"2022-07-27T14:39:25.152-07:00"},"ForumReplyMessage:message:108175":{"__typename":"ForumReplyMessage","id":"message:108175","conversation":{"__ref":"Conversation:conversation:108172"},"author":{"__ref":"User:user:189096"},"revisionNum":1,"uid":108175,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"subject":"Re: Why can't I open password protected Word documents stored in my Dropbox account?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:108175"},"parent":{"__ref":"ForumTopicMessage:message:108172"},"body":"

I see that the comments above are from over a year ago, but I am still encountering the problem now. I wanted to use dropbox for work but since I get sent password protected files as a matter of routine this means Dropbox is not an option. Surely Dropbox should have the ability to come up with a proper solution as the 'work around' is just ridiculous.

\n

 

","body@stringLength":"374","rawBody":"

I see that the comments above are from over a year ago, but I am still encountering the problem now. I wanted to use dropbox for work but since I get sent password protected files as a matter of routine this means Dropbox is not an option. Surely Dropbox should have the ability to come up with a proper solution as the 'work around' is just ridiculous.

\n

 

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This worked for me (after scratching my head forever):

After you double click to open the file the first time from dropbox, then go to the upper right of the screen where it says: \"Share\", \"Open\",  \"...\" and a conversation balloon.  Click on the  \"...\",  then click \"Download\".  You can enter your password, make changes, then resave in dropbox.

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This worked for me (after scratching my head forever):

After you double click to open the file the first time from dropbox, then go to the upper right of the screen where it says: \"Share\", \"Open\",  \"...\" and a conversation balloon.  Click on the  \"...\",  then click \"Download\".  You can enter your password, make changes, then resave in dropbox.

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