You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Tinlinmusic
5 years agoHelpful | Level 6
When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?
Hello, just wondered if any other music tech-y people have had any trouble with glitchy audio files when using Dropbox to share them? A track that I have mixed and bounced down on my studio pc, whic...
Lusil
Dropbox Staff
Hey kroft, thanks for checking in with us.
Does this happen specifically to .mp4 files or other audio files as well?
Also, do you find that the sounds is the same regardless of what browser you use?
Does this happen specifically to .mp4 files or other audio files as well?
Also, do you find that the sounds is the same regardless of what browser you use?
kroft
4 years agoHelpful | Level 6
Hi Lusil ! Yes, it happens in at least Firefox and Safari, and also in the Dropbox iOS app. So far as I can tell the glitches are in the same place regardless of device or browser.
It happens with both mp4 and uncompressed audio (AIFF - I haven't tried WAV yet). But with mp4 it's specific glitches and clicks, whereas with AIFF it appears as a more general and continuous crackling.
It would be great to get this fixed! It has only recently started happening.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!