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Forum Discussion

Tdidi's avatar
Tdidi
New member | Level 2
4 years ago

"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I am on a Macbook Pro and am using Chrome for my internet connection.  Please be specific with any suggestions on what I can do?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi Tdidi, thanks for bringing this to our attention.

    Could you try switching browsers to see if this helps? 

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

    Keep me updated with any progress.
    • satychary's avatar
      satychary
      Helpful | Level 5

      Same DAMNED error for me too. Pathetic. Fix it.

       

       

    • HRodzPR's avatar
      HRodzPR
      New member | Level 2

      This is very frustrating....I have tried everything on internet several browsers, check on antivirus, blockers, etc and still having issues.   What's going on??

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey HRodzPR, sorry to hear about this.

         

        Could you clarify what actions you are taking when you notice this and, if possible, send us a screenshot so  that we can have a visual too?

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