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Forum Discussion

gu-id's avatar
gu-id
New member | Level 2
11 months ago

Videos are now not playing all the way through

I'm getting "maximum retry limit reached for" message when trying to view videos via the "copy dropbox link" on my content.   Video is only 90 seconds but displays the error message after about 4...
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gu-id's avatar
gu-id
New member | Level 2

Thx for speedy feedback. No the video does not preview normally when I am logged in, i.e., same error regardless of whether I am logged in or not. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • gu-id's avatar
    gu-id
    New member | Level 2
    11 months ago

    No proxies or VPN. I do have a firewall but no rules specific to Dropbox or video playback. Nothing has changed on it since the last time I tried to preview video (and it worked)

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks for the info, I'd suggest contacting the support team for them to look into this in more detail.

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