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Forum Discussion
Video only downloading partially
Hi there,
I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting o...
Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.
Hi! Yes I tried on Edge and incognito - same issue!
Lusil
Dropbox Staff
Dropbox StaffThanks for your swift reply, Tessadet.
Could you also try downloading the file after you've:
- Cleared your browser's cache?
- Making sure that you're not running any third party browser extensions/plugins?
Keep me posted!
Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.
- Lusil
I'm glad to hear that you were able to resolve your concern, Tessadet.
If anything else comes up, just give us a shout. Cheers!
I have the same problem - I want to download a video file (mkv) . The file's size is 15GB and it was sent by my friend (on dropbox). The download completes without any errors. but the size of the received file is ~10GB. I can properly to watch the video.... proportional part of the source video. I tried this on new DEll laptop with W10. Thanks for your help and advise
