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Croux's avatar
Croux
New member | Level 2
3 years ago

Unable to open PDF from Dropbox Explorer...

Hello, I have 2 computers on the same wifi network, having exactly the same software versions except the OS : C1: Win 7 Pro 64 + Dropbox v.139.4.4896 + Acrobat Reader DC v.2021.007.20099 C2: Win 1...
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  • Mark's avatar
    Mark
    3 years ago

    Can you try moving the file in to a different directory, ideally the root of Dropbox, or, if its got a long name renaming it? Sounds to me like the file path is too long

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Can you try moving the file in to a different directory, ideally the root of Dropbox, or, if its got a long name renaming it? Sounds to me like the file path is too long

  • Croux's avatar
    Croux
    New member | Level 2
    3 years ago

    Woooow. Thank you so much Mark !! You're right !

    I've renamed the file with a shorter name to be sure and now it can be opened on both computers !

    That's incredible. I still don't understand why the long name can be opened on computer 1 but not on computer 2, as both systems are Windows 64 bits, but anyway, you were right and that's gorgeous !

    Thank you superhero. 😊😘

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