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Forum Discussion
Trying to login gives me an error that my email address is invalid?
Hi, I have tried to login on another device but it just says invalid email address, why would that be?
Hey there bigt54uk,
As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?
Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:
- Website - your General tab in your Settings.
- Desktop app - Dropbox icon > avatar icon > Preferences > Account tab.
- Mobile app - Account tab (iOS) or Settings (Android).
Thanks in advance!
Lusil
Dropbox Staff
Dropbox StaffHey there bigt54uk,
As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?
Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:
- Website - your General tab in your Settings.
- Desktop app - Dropbox icon > avatar icon > Preferences > Account tab.
- Mobile app - Account tab (iOS) or Settings (Android).
Thanks in advance!
