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sophiepajak123's avatar
sophiepajak123
Explorer | Level 4
2 months ago

Trying to download a large file (80Gb) from shareable link, but only 39 Gb downloads every time.

Hi all.   I am in desperate need of help with a Dropbox issue. My client is trying to share a 4k large file with me (it's a video file of 90Gb). We both have Essential plans on Dropbox. She has s...
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sophiepajak123's avatar
sophiepajak123
Explorer | Level 4

Thank you so much for your reply Rich! I've managed to save it to my Dropbox - thank you! How do I allow it to sync through my computer? I've not done that before. 

 

Thank you again!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
sophiepajak123 wrote:

How do I allow it to sync through my computer? I've not done that before. 

Do you have the Dropbox application installed on your computer? If so, it's probably already syncing. If not, install the Dropbox application and a Dropbox folder will be created on your local drive. Your files will sync down to the computer. You can use Selective Sync or Online-only to control what data actually resides on your local drive.

  • sophiepajak123's avatar
    sophiepajak123
    Explorer | Level 4
    2 months ago

    Hi Rich

     

    I didn't have the application installed, but I just went and did it now. While it was installing it did come up with the option to sync my dropbox and I clicked to say yes but it came up saying:

     

    Choose folders to see on this computer
    Selected folders will live on this computer. Unselected folders will appear only on dropbox.com.
    No folders in your Dropbox (and an empty window, even though the file is now in my Dropbox folder online.)

     

    When I click on the Dropbox icon in my Finder on my Mac, I can see the file there and there is a little blue icon next to it with two arrows on it (implying Sync) so perhaps it is syncing at the moment? But the size of the file says Zero bytes. 

     

    Do you know if this is successfully syncing? Thank you!!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey sophiepajak123! Sorry for jumping in. If you see this icon, it means that the file is still in the process of syncing indeed.

       

      Are you still seeing the same icon now? If yes, can you clarify the current syncing status of your Dropbox app?

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