You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Margggggg's avatar
Margggggg
New member | Level 1
9 hours ago

Transcription box cant be seen

Hi, has anyone got the same issue as me? the transcription box can't be seen like the screenshot i attached? 

 

If anyone knows how to get it back to normal i'd really appreciate it! (have been clearing the cache, restarting my computer, relogin, open to the new windows) 

 

Thank you

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there Margggggg - sorry to hear you're having issues with this.

    Do you get the same results on an incognito window or another browser perhaps?

    If you do, can you try it with another file of yours and let us know if you see the same?

    Thanks!

  • maq93's avatar
    maq93
    New member | Level 1

    I'm facing exactly the same issue! It's so frustrating. 
    I really need to view the transcript. I've tried using Incognito and other browsers, too! 

  • harrydbx's avatar
    harrydbx
    Icon for Dropbox Engineer rankDropbox Engineer

    Hello all,

    I'm an engineer that works on the transcript sidebar. Thanks for reporting this bug. It should be fixed now. Sorry for the inconvenience!

    Harry

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!