We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

dawncoachesyou's avatar
dawncoachesyou
New member | Level 2
4 years ago

"That didn't work for some reason" error

I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it do...
Error Messages
Preview
Shared Links
Web
Rich's avatar
Rich
Icon for Super User II rankSuper User II
dp201021 wrote:

I had some pics in my dropbox account and have link to that. But that link doesn't work anymore and doesn't show any pics. Instead I get a message as: "That didn't work for some reason"

Was this a link that was sent to you by someone else, or was this a link that you created?

 

If the link was given to you by someone else, then you were likely viewing the files directly from their account. If those files were removed or the link deleted, it would no longer be valid and you would need to contact the person that sent you the link.

 

If you created the link yourself, then it sounds like the files were either removed or deleted and the link is no longer valid. You would need to locate the files directly within your account. Have you tried searching for them on the Dropbox website?

dp201021's avatar
dp201021
Explorer | Level 3
3 years ago

It was a link shared by us. We don't see in that account anymore. We certainly have not deleted it from cloud and not sure where our files have gone. Does dropbox delete the files on its own if they are not used for sometime?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey dp201021, sorry for jumping in here. 

     

    Dropbox doesn’t delete your files, even if you haven’t opened them for some time. 

     

    However, since it looks like you’re no longer able to access them, I’d like us to look into this further. 

     

    Do you remember when was the last time you could see them approximately on www.dropbox.com? 

     

    Also, do you see anything relevant on your Deleted files page perhaps?

    • dp201021's avatar
      dp201021
      Explorer | Level 3
      3 years ago

      I uploaded the pictures in 2014 and I think it was accessible till 2015. I see nothing in deleted files section.

      I am sharing the link with you so that you can look into this issue further - 

      removed link

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey dp201021, sorry to jump in here! 

         

        I've removed the above link, to avoid any excessive traffic to your account. 

         

        As for the missing files, did you add them to your account using the desktop app, or the website? When was the last time  you saw them online? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!