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dawncoachesyou's avatar
dawncoachesyou
New member | Level 2
4 years ago

"That didn't work for some reason" error

I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it do...
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dp201021's avatar
dp201021
Explorer | Level 3

I had some pics in my dropbox account and have link to that. But that link doesn't work anymore and doesn't show any pics. Instead I get a message as:

"That didn't work for some reason"

 

How do we get the pics?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
dp201021 wrote:

I had some pics in my dropbox account and have link to that. But that link doesn't work anymore and doesn't show any pics. Instead I get a message as: "That didn't work for some reason"

Was this a link that was sent to you by someone else, or was this a link that you created?

 

If the link was given to you by someone else, then you were likely viewing the files directly from their account. If those files were removed or the link deleted, it would no longer be valid and you would need to contact the person that sent you the link.

 

If you created the link yourself, then it sounds like the files were either removed or deleted and the link is no longer valid. You would need to locate the files directly within your account. Have you tried searching for them on the Dropbox website?

  • dp201021's avatar
    dp201021
    Explorer | Level 3
    3 years ago

    It was a link shared by us. We don't see in that account anymore. We certainly have not deleted it from cloud and not sure where our files have gone. Does dropbox delete the files on its own if they are not used for sometime?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey dp201021, sorry for jumping in here. 

       

      Dropbox doesn’t delete your files, even if you haven’t opened them for some time. 

       

      However, since it looks like you’re no longer able to access them, I’d like us to look into this further. 

       

      Do you remember when was the last time you could see them approximately on www.dropbox.com? 

       

      Also, do you see anything relevant on your Deleted files page perhaps?

      • dp201021's avatar
        dp201021
        Explorer | Level 3
        3 years ago

        I uploaded the pictures in 2014 and I think it was accessible till 2015. I see nothing in deleted files section.

        I am sharing the link with you so that you can look into this issue further - 

        removed link

         

         

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