We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
"That didn't work for some reason" error
I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it do...
I had some pics in my dropbox account and have link to that. But that link doesn't work anymore and doesn't show any pics. Instead I get a message as:
"That didn't work for some reason"
How do we get the pics?
This was quite an old link but wonder where the pics gone from this link. Nothing in deleted files as well.
We really need to get access to these pics.- Rich
Super User II
dp201021 wrote:
I had some pics in my dropbox account and have link to that. But that link doesn't work anymore and doesn't show any pics. Instead I get a message as: "That didn't work for some reason"
Was this a link that was sent to you by someone else, or was this a link that you created?
If the link was given to you by someone else, then you were likely viewing the files directly from their account. If those files were removed or the link deleted, it would no longer be valid and you would need to contact the person that sent you the link.
If you created the link yourself, then it sounds like the files were either removed or deleted and the link is no longer valid. You would need to locate the files directly within your account. Have you tried searching for them on the Dropbox website?
It was a link shared by us. We don't see in that account anymore. We certainly have not deleted it from cloud and not sure where our files have gone. Does dropbox delete the files on its own if they are not used for sometime?
- Nancy
Dropbox Staff
Hey dp201021, sorry for jumping in here.
Dropbox doesn’t delete your files, even if you haven’t opened them for some time.
However, since it looks like you’re no longer able to access them, I’d like us to look into this further.
Do you remember when was the last time you could see them approximately on www.dropbox.com?
Also, do you see anything relevant on your Deleted files page perhaps?
I've been sent some files from a film processing lab, which I have used before, to download my photos from dropbox, but I keep getting the following error when clicking on the link, I've tried refreshing the page, and also tried on both on laptop and mobile phone - neither of which seem to work.
- Megan
Hey dansemacabre, let's jump right into this!
Could you try to open the link, using a different browser than the one you did before?
Also, is there any chance, that the person that sent you the link has either moved, or deleted the content or shared link?
Let me know more, and we'll take it from there!
