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Forum Discussion
dawncoachesyou
4 years agoNew member | Level 2
"That didn't work for some reason" error
I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it do...
dp201021
3 years agoExplorer | Level 3
I had some pics in my dropbox account and have link to that. But that link doesn't work anymore and doesn't show any pics. Instead I get a message as:
"That didn't work for some reason"
How do we get the pics?
- dp2010213 years agoExplorer | Level 3
This was quite an old link but wonder where the pics gone from this link. Nothing in deleted files as well.
We really need to get access to these pics. - Rich3 years agoSuper User II
dp201021 wrote:
I had some pics in my dropbox account and have link to that. But that link doesn't work anymore and doesn't show any pics. Instead I get a message as: "That didn't work for some reason"
Was this a link that was sent to you by someone else, or was this a link that you created?
If the link was given to you by someone else, then you were likely viewing the files directly from their account. If those files were removed or the link deleted, it would no longer be valid and you would need to contact the person that sent you the link.
If you created the link yourself, then it sounds like the files were either removed or deleted and the link is no longer valid. You would need to locate the files directly within your account. Have you tried searching for them on the Dropbox website?
- dp2010213 years agoExplorer | Level 3
It was a link shared by us. We don't see in that account anymore. We certainly have not deleted it from cloud and not sure where our files have gone. Does dropbox delete the files on its own if they are not used for sometime?
- Nancy3 years agoDropbox Staff
Hey dp201021, sorry for jumping in here.
Dropbox doesn’t delete your files, even if you haven’t opened them for some time.
However, since it looks like you’re no longer able to access them, I’d like us to look into this further.
Do you remember when was the last time you could see them approximately on www.dropbox.com?
Also, do you see anything relevant on your Deleted files page perhaps?
- dansemacabre2 years agoNew member | Level 2
I've been sent some files from a film processing lab, which I have used before, to download my photos from dropbox, but I keep getting the following error when clicking on the link, I've tried refreshing the page, and also tried on both on laptop and mobile phone - neither of which seem to work.
- Megan2 years agoDropbox Staff
Hey dansemacabre, let's jump right into this!
Could you try to open the link, using a different browser than the one you did before?
Also, is there any chance, that the person that sent you the link has either moved, or deleted the content or shared link?
Let me know more, and we'll take it from there!
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