You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dawncoachesyou's avatar
dawncoachesyou
New member | Level 2
4 years ago

"That didn't work for some reason" error

I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it do...
Error Messages
Preview
Shared Links
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey jare1099, thanks for bringing this to our attention. 

 

I have moved your post to this thread, since it's about the same issue.

 

Have you tried any of the troubleshooting steps provided here, like trying from a different browser or from incognito?

 

Did you also try to clear your browser's cache? 

 

Let me know.

jare1099's avatar
jare1099
Explorer | Level 3
3 years ago

Hannah Hello. Yes I've reached out to the sender, and have meticulously googled this same question, and sought insight on other platforms as well. Thank you for the time you took to respond. Guess all I can do no is see how this pans out with the sender.   

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi jare1099, sorry to jump in!

     

    Thanks for checking in with the sender, as well. That’ll help us isolate the issue. 

     

    Whenever you have more updates from them, you can let us know here.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!