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Forum Discussion

1FF's avatar
1FF
Explorer | Level 3
9 months ago

Syncing to a new laptop but I don't have the sync tab.

Hi all.  I am struggling with syncing my dropbox to my new laptop. videos tell me to go to settings>preference>then sync but i do not have the snyc button.    i would appreciate any help 
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey 1FF, let's jump right into this! 

 

I'm not entirely sure what the end goal is here. Would you be able to let me know more? 

 

You mentioned that videos tell you to go to settings, then preferences & access your Sync tab, however I'd like some additional info as to what you wish to achieve, in order to guide you. 

 

Let me know more, and we'll take it from there! 

1FF's avatar
1FF
Explorer | Level 3
9 months ago

hi thank you for getting back to me. 

 

So i have drop box online however i need to have them synced to my laptop. the drop box is shared by a few of us, and previously i could access them within the files on my old laptop. now i can only get them online - i have watched videos to help but i do not have the sync button they are needing me to select. from there i believe i then selected which files i want to sync?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey 1FF, thanks for the speedy response! 

     

    As a first step, have you first downloaded the app to the new device of yours? You can do this by following this link.

     

    Is it possible that you can't locate our Sync tab, because you're checking online, and not locally? 

    • 1FF's avatar
      1FF
      Explorer | Level 3
      9 months ago

      hi. 

       

      i have tried on the app and on the website. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Would you be able to send me a screenshot of what you see when you access the app's preferences, in order for me to have a visual 1FF? 

         

        Also, what is the OS you're using, along with the version of your Dropbox app? 

         

        You can find the version by hovering your mouse over the little Dropbox icon, on your task/menu bar, next to your WiFi. 

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