You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
rf44
5 years agoHelpful | Level 5
Syncing takes more time than normal lately and it's taking some time to start it up upon rebooting
NOTE: I posted this yeserday but it was marked as spam for some reason.
To clean up and speed things up, I recently reformatted the hard drive on my Mac and did a complete reinstall of everything i...
- 5 years ago
Thanks for keeping me in the loop throughout this, rf44!
Since you mention that you experienced high CPU usage, could you also have a look at this article, in case any of the listed suggestions help?
In the meantime, could you also have a look at your Support page to see your options to contacting our team?
Let me know what you find, cheers!
rf44
Helpful | Level 5
Lusil,
Thank you for the quick response and suggestions. I had alrady fixed HardLinks (which seems to take about a second--is that right?) and permissions (takes a few minutes) but just did all of that again. I don't believe that hlped last time so we'll see.
I put together a spreadsheet and pasted part of it below (ignore first row). As you can see, the "avg files/hr" picked up significantly between 8pm-8am this morning, but then once I started doing things it grinded back down. My Speedtest still shows 70mbps download, 7mbps upload. But as mentioned in my original post, "In selective Synch I selected about 14,000 total files for about 29GB" so I have no idea what is going on here. Please let me know thoughts.
This has tied up my computer for days, with the CPU constantly maxed out, and it's hard to get anything done. I don't recall ever having anything like this in the past, other than Dropbox occasionally synching 100s of thousands of files for no apparent reason but that didn't take anywhere near this long.
Please help. I'm afraid to quit DB now and restart since it. might start all over agin.
Thank you,
Ron
Time | Files Left | Elapsed Hr | # Files since last | Avg files/hr | Est Hrs | Est Days | |
5/12/2020 1:30 PM | 1,894,132 | 99.50 | -954,132 | -9,589 | -197.53 | -8.23 | |
5/12/2020 2:00 PM | 1,879,511 | 0.50 | 14,621 | 29,242 | 64.27 | 2.68 | |
5/12/2020 2:30 PM | 1,865,931 | 0.50 | 13,580 | 27,160 | 68.70 | 2.86 | |
5/12/2020 3:00 PM | 1,856,755 | 0.50 | 9,176 | 18,352 | 101.17 | 4.22 | |
5/12/2020 5:06 PM | 1,819,000 | 2.10 | 37,755 | 17,979 | 101.18 | 4.22 | |
5/12/2020 6:20 PM | 1,799,372 | 1.23 | 19,628 | 15,915 | 113.06 | 4.71 | |
5/12/2020 8:12 PM | 1,745,811 | 1.87 | 53,561 | 28,693 | 60.84 | 2.54 | |
5/13/2020 8:15 AM | 1,006,778 | 12.05 | 739,033 | 61,331 | 16.42 | 0.68 | |
5/13/2020 9:00 AM | 998,000 | 0.75 | 8,778 | 11,704 | 85.27 | 3.55 | |
5/13/2020 10:00 AM | 988,854 | 1.00 | 9,146 | 9,146 | 108.12 | 4.50 | |
5/13/2020 10:30 AM | 982,345 | 0.50 | 6,509 | 13,018 | 75.46 | 3.14 |
rf44
5 years agoHelpful | Level 5
Lusil, I completed the steps you suggested about resetting hardlinks and permissions. The permissions ended up taking about 30 minutes to complete, at which point the average files per hour shot up to between 60k-154k for a couple of hours but now it's once again slowed to a crawl of around 7k files per hour. I am working on the computer as I do this but nothing too intensive.
This is a critical problem now. Please advise on any steps I can take to fix it.
Thank you, Ron
- rf445 years agoHelpful | Level 5
UPDATE: It appears that my ISP has throttled my speed, probably due to this running for days and also it's prime time. Speedtest shows download of 6.79mbps (was 70-ish) and upload of 1.5mbps! So perhaps this will go back up overnight.
- Lusil5 years agoDropbox Staff
Thanks for keeping me in the loop throughout this, rf44!
Since you mention that you experienced high CPU usage, could you also have a look at this article, in case any of the listed suggestions help?
In the meantime, could you also have a look at your Support page to see your options to contacting our team?
Let me know what you find, cheers!
- rf445 years agoHelpful | Level 5
Lusil, Thank you for keeping up on this.
The article you sent regarding CPU usage was very good. While most of it didn't apply (overall CPU usage is around 50-70%), the symlinks section led me to discover that I was selectively-synching many more folders than I thought, for a total of at least 1.5M files. There were about 450 symlinks that were copies of old Apple mail folders. I just discovered that the reason I missed these things was that the folder info on a Mac shows only files IN THAT FOLDER but does not include files in folders within it. Thus there were many many more files/folders than I thought.
Rather than fix this how and then have it restart the whole thing, I guess I'll grind it out and wait. It seems to be moving along pretty well at the moment--down to 200k files! In any case, it does seem that taking 3-4 days with decent bandwidth for that many files is a tad long. If you have any reference articles for next time please let me know.
Thank you again for the help!
Ron
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!