Syncing is stuck on my Windows 10 computer. Can you help?

Hi,

Dropbox was working fines for many years on my laptop.

Few days back it stopped synchronizing but Dropbox continuously ran.

Recent tab showed that it got stuck at one particular file. I have been updating this file continuously and it got synchronized well up to this particular incident.

I tried many things by stopping and starting Dropbox, restarting computer etc. but nothing helped.

Then I unlinked the Dropbox folder and when Dropbox asked for the folder I gave same old folder. Still no luck for more than a day.

After this issue came up, every time “Selective Sync” popup showed the Dropbox folder. But it could not display the inside folder list and after some time it always said “Unable to connect”.

Also I tried moving Dropbox folder when trying to fix this issue. Then the “Moving Folder” popup came up and got stuck. I had to close Dropbox using Task manager.

Then I reinstalled Dropbox and pointed to the same old folder again. No luck.

Then I stopped Dropbox, renamed the folder. When restarted Dropbox and when it asked for the folder location, pointed to a fresh location expecting Dropbox to download everything again from dropbox.com folder to this new folder. Still Dropbox says Syncing.. but nothing happens; the local folder is still empty.

I have not changed any Windows setting or not installed any new software during this period.
After installing Dropbox I have enabled the “Modify” and “Write” Windows folder permission for [my laptop]/users for Dropbox folder.

An advice on this is highly appreciated.

Regards,

Nalin.