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Forum Discussion
Stopped working end of September 2023
I am SO frustrated with Dropbox. It was working fine until September 25, 2023, and since then I CANNOT get it to work! I do NOT want to sign up for paid plans especially since I'm supposed to have ...
- I think it’s finally working again so we can consider the issue closed.
Thanks!
Walter
Dropbox Staff
Dropbox StaffHi there dmease001, sorry to hear you're having issues with this.
Can you please let us know what exactly is not working for you so that we can assist further?
Also, could you clarify your device's OS version and the version of the Dropbox app you're using there as well?
Do you see the files you mentioned on our website by the way?
Let us know more and we'll take it from there.
On my Mac the OS is MacOS Ventura 13.5.2 and Parallels Desktop for Mac version 18.1.1
On my iPhone 8 the IOS version is 16.7.1 the Dropbox App version is 348.3.2
On my iPad (9th gen) the iPadOS Version is 16.7.1. the Dropbox App version is 348.3.2
Historically, I was able to use an Excel file, for example, on my Mac and then save it to my Mac Desktop. And then I would SAVE AS to
C:\Users\dmeas\Dropbox\Dixie temp\filename.xlsx
I could then go to my iPhone Dropbox app and open that filename using Excel and view its contents.
I'm really not certain what is in my Dropbox web/online account that you asked about.
Obviously, I am not a techie nor a power user. But the Dropbox app had worked well for a long time and it would be nice to be able to use it again in my simplistic manner rather than have to learn some other system like iDrive, etc.
Do you need any more information from me?
- Walter
I've clicked on everything Dropbox-related that I can find and nothing on my Mac shows me the status and version in my menu bar. ???
