You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Marketing11's avatar
Marketing11
Helpful | Level 6
3 years ago

Something wrong on our end-Drop box not working

I can not get into Drop Box and neither can my co worker. Is all of Drop Box down?
Error Messages
Web
D1vrdwn120's avatar
D1vrdwn120
New member | Level 2

Is anyone else having problems accessing their folders? When I try to open a file, I get a message "something went wrong on our end". 

 

Meike's avatar
Meike
New member | Level 2
3 years ago

same to me - and it's urgent!!

 

  • Emma's avatar
    Emma
    Icon for Community Manager rankCommunity Manager
    3 years ago

    This issue has been resolved. Thank you for your patience!

     

    https://status.dropbox.com/

    • Curls and Fros's avatar
      Curls and Fros
      New member | Level 2
      3 years ago

      Dear, 

       

       

      We can not enter to a lot of our files most of them where the pictures are 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Curls and Fros, the general site outage was resolved yesterday. Are you still experiencing this, or some other issue?

         

        Any other info or screenshots would be helpful!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!