We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

gbmiller1's avatar
gbmiller1
New member | Level 2
8 months ago

Something went wrong on our end - zero byte files

Hi There, I'm not sure if this is the right board to post this but I am getting a "couldn't load something went wrong on our end" error when trying to view files on the desktop. I noticed this proble...
Download
Dropbox Pro
Error Messages
Preview
View
  • gbmiller1's avatar
    gbmiller1
    8 months ago

    So I used folder rewind to go back to the moment before I did the backup. Worked perfectly.

     

     

gbmiller1's avatar
gbmiller1
New member | Level 2
8 months ago

I have more information..

 

I went to version history of one of these files and it showed that it was edited a few days ago with "API app" and says zero bytes. I don't know what that means. I do have a synology nas backing up to dropbox. I think what happened is I backed up zero bytes to my nas drive and my api app copied the zero byte files over the real files. 

 

Is this making sense to anyone? So now my question is, is there a way to bulk restore a bunch of files that were written over? 

 

Thank you!

Greg

  • gbmiller1's avatar
    gbmiller1
    New member | Level 2
    8 months ago

    So I used folder rewind to go back to the moment before I did the backup. Worked perfectly.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey there, gbmiller1, happy Monday! 

       

      Thanks for giving us a heads up, and glad to see everything is now back on track!

       

      I'll be one post away, if you need anything else! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!