We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

kenzixian's avatar
kenzixian
New member | Level 2
7 years ago

something went wrong while uploading this file. check your connection to the internet

Hi, I was uploading a file with file size 8MB in www.dropbox.com, but it show "something went wrong while uploading this file. check your connection to the internet".
If i upload less then 4MB file, it can be upload successfully, but more then 7MB file, it cannot upload.
Can anyone please help me? thanks a lot

Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there kenzixian, thanks for posting your question on the Forum, welcome aboard! ⛵
     
    Could you try switching browsers & see if that resolves it? If that doesn’t work, try using incognito/private browsing mode & make sure that you’re not running any extensions. I would also kindly recommend trying out the Dropbox desktop application & then try to upload the file in the Dropbox folder. 
     
    If none of these do the trick for you, could you provide me with a screenshot (omitting any private information) in your next post here so as to have a better understanding of the situation? 
     
    Do keep me updated on the matter & let me know if you have any further questions you’d like to forward. Thanks in advance & I look forward to hearing back from you! 
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there kenzixian, thanks for posting your question on the Forum, welcome aboard! ⛵
     
    Could you try switching browsers & see if that resolves it? If that doesn’t work, try using incognito/private browsing mode & make sure that you’re not running any extensions. I would also kindly recommend trying out the Dropbox desktop application & then try to upload the file in the Dropbox folder. 
     
    If none of these do the trick for you, could you provide me with a screenshot (omitting any private information) in your next post here so as to have a better understanding of the situation? 
     
    Do keep me updated on the matter & let me know if you have any further questions you’d like to forward. Thanks in advance & I look forward to hearing back from you! 
    • rachellynn's avatar
      rachellynn
      New member | Level 2
      5 years ago

      Hello,

      I have a similiar problem. I changed the browser did not work. I can't download the desktop ap on chromebook as a guest user on it. And I can't change the incognito mode with iphone, the tool bar settings icon doesnt show on the browser. 

      In the google photos app i click a video then hit the share button and it gives me the icons option in a row of email, messages, etc and dropbox. I select it the dropbox icon that says under it ...Copy to Dropbox  , it gives me a [preparing File]video screen ,then once the bar is full it says, on a pop up screen.

      Oops Something went wrong.Please try again. 

      Thanks in advance for your time helping me out today.

      Rachel

       

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey rachellynn, thanks for checking in with us on this thread. 

        To ensure that I have a solid visual understanding of this, could you send me a screenshot (without any personal info) of the options you're getting and the error message that you end up with?

        Keep me posted!

  • newhome2018's avatar
    newhome2018
    Explorer | Level 4
    5 years ago

    I have a Samsung S8+ and was having issues uploading audio files to DB. I had done all the Security/Permissions/Re-install the app, but NOTHING worked and was always getting the upload denied msg. I stumbled across something that fixed it.... i had too many devices sync'ed to DB. So, see how many devices you have that are connected to DB, I think the max is 4 or 5. But I deleted some old phones that i use to have, and Bingo, uploads everytime with no issues. 

     

    Hope this helps someone, because it was maddening until I got it figured out. lol.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!