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Forum Discussion

gregover's avatar
gregover
Explorer | Level 3
21 days ago

Some videos on my account can't be previewed on the site or when I download them

When I click on my videos it says .mp4 files are supported but something went wrong I have tried using an incognito window and a different browser. I can't preview my files at all. When I downloa...
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gregover's avatar
gregover
Explorer | Level 3

I uploaded them on my computer, not the app. When I download them I can not play them, thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hey gregover, is there any chance that these files were corrupted from the start?

 

Have you previewed them on Dropbox before? Feel free to also send us a screenshot of the error message you see when trying to open the files online. Thanks!

  • gregover's avatar
    gregover
    Explorer | Level 3
    16 days ago

    No they have always worked, yes we have previewed them in dropbox many times. I will attach the screenshot for you, thank you

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      15 days ago

      Hey gregover! 

       

      When was the last time they were able to preview the files on the website without an issue?

       

      Have you tried previewing your downloaded content using another app, other than QuickTime? Also, does the same thing apply for all of your .mp4 content, or some of them?

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