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christicatrinta's avatar
christicatrinta
Explorer | Level 3
2 months ago

Slow download speed on Mac Dropbox app.

Hi everyone! I was using Dropbox on my browser and the download speed was slow. I switched to the Mac desktop app, and it improved but it's still way slower than it should be. I have a wired inter...
Desktop
Download
Mac
Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey christicatrinta, welcome to our Community!

 

As a first step, could you check if there is a limit on the bandwidth in the Dropbox desktop application?

 

Also, would you mind clarifying the exact version of the OS you're using, along with the Dropbox version installed on your device? I'm asking, just to get a clear vision and idea of what we're talking about. 

 

Keep me posted, and we'll take it from there! 

christicatrinta's avatar
christicatrinta
Explorer | Level 3
2 months ago
Hi! Thanks for the fast reply.

There are no bandwidth limits, I am using the Mac OS Sonoma 14.6.1 (have not yet updated to Sequoia 15.0) with the Dropbox desktop app v209.4.3661.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the info christicatrinta!

     

    Is it possible that you have more than 300k files in your Dropbox folder?

     

    That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate.

     

    Could you just try resetting your Internet router to see if that helps at all? Sometimes resetting your connection gets you a different route which could improve speeds.

     

    Keep me posted on your findings!

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi christicatrinta ,

     

    Just wanted to check in, were you able to get this issue sorted out? 

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