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jasontx0426's avatar
jasontx0426
Helpful | Level 6
5 years ago

Searching Not Working on iPadOS Files app

Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadO...
File access
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jasontx0426's avatar
jasontx0426
Helpful | Level 6

Hi Fiona , thanks for your reply.

I do see my Dropbox files in the ipad and can access them with no problem. But I just can't search for anything, not even in the current folder. I can do the search through the Dropbox app, but not through the iOS built in Files. 

Deleting and reinstalling the Dropbox app did not help. Any other suggestions?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey jasontx0426, thanks for trying that out.

Could you also try removing the Dropbox mobile app as a location from your Files app and add it again? 

Let us know how it goes!

  • jasontx0426's avatar
    jasontx0426
    Helpful | Level 6
    5 years ago

    Hi Lusil ,

    I just tried that as well. No luck. Any other ideas?

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for your swift reply, jasontx0426!

      Hmm. :thinking: Have you tried another WiFi network or searching for an item in a specific folder while you're connected to cellular data?

      How about rebooting your device? Maybe that will do the trick. 

      Keep us posted!

      • jasontx0426's avatar
        jasontx0426
        Helpful | Level 6
        5 years ago

        Hi Lusil ,

        I've tried in both my home and workplace wifi and no luck. It does not seem to be a network problem. My ipad does not have cellular connections so I can't test for that.

        I also tried rebooting, deleting the app and rebooting, neither works.

        I'm not sure if this is a Files thing or Dropbox thing. It seems like I can't search dropbox items under the built-in Files app on my iphone either. I can access the files alright, but searching does not work at ant scope, even when the files are local.

        Thanks a lot for all your help, but any other suggestions?

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